Question: What Happens If FedEx Package Is Not Delivered?

Who is responsible for a lost package?

The short answer is: The seller, which means you, the business owner.

Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund..

Why does FedEx take so long to deliver?

Why? Because FedEx doesn’t store packages, and the longest time in transit for a Ground package is 7 business days, and that’s not between places that you can drive between in 8 hours. Once FedEx has possession of the package, they will tell you when it will be delivered based on the service level paid for.

What happens if FedEx doesn’t deliver my package?

If the package is not delivered on the standard scheduled delivery day, you can request a credit of shipping charges. See the FedEx Ground Tariff for more information on the FedEx Ground money-back guarantee.

Who do I call if my package was not delivered FedEx?

Call 1.800. GoFedEx 1.800. 463.3339 and request a FedEx Ground® Call Tag.

Will FedEx refund a stolen package?

FedEx allows either the shipper or the receiver to file the claim for a lost package. They say it should be whoever has the interest in the items shipped. … FedEx generally covers the first $100 of value of a package unless you purchase additional insurance or can prove that they damaged an item worth more than that.

What does FedEx do if your package is stolen?

Contact FedEx about a stolen package FedEx makes it easy to file lost package claims. If you ordered or shipped something from the US through FedEx, you can file a lost package claim online. FedEx is also pretty speedy. It normally takes just five to seven business days to resolve a claim.

Can you sue FedEx for not delivering my package?

You can sue anyone for anything, but your chances of succeeding are extremely slim. Parcel carriers have provisions in their delivery agreements which protect them from such liability.

What do I do if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

What happens if you lie about not getting a package?

Of course it is illegal. If you knowingly misrepresent to USPS, or any of the other interstate carriers (e.g., FedEx) that a package that you did in fact receive wasn’t received, you could be looking at a mail fraud prosecution. … If the purpose of this lie is to perpetrate a fraud, you’re now a liar and a criminal.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

Can you dispute a stolen package?

Dispute Charges If you cannot get the package, a replacement, or a refund via the seller or carrier, contact the credit card company on whose card you paid for the purchase, and dispute the charges. If the item was a gift ask the sender to do so.

Can I call FedEx to see where my package is?

Call 1.800. 463.3339 and say “track a package” to track the status of your shipment.